Duties & Taxes Included: Customs Guide
Landed Cost Assurance
Duties and taxes are included with Loliroom international shipping. Applicable import duties, import taxes/VAT, and standard customs-clearance charges are handled by Loliroom as part of your order's shipping arrangement. You will not be asked to pay these charges again on delivery.
The Short Answer
The product price and any shipping amount shown at checkout are the amounts you pay to Loliroom. Loliroom works with its shipping service to handle applicable import duties, import taxes/VAT, and standard customs clearance for destinations currently served at checkout.
If your order qualifies for free shipping, the same duties-and-taxes-included service still applies.
What Loliroom Handles
- Tracked international shipping for the method shown at checkout.
- Applicable import duties.
- Applicable import taxes or VAT.
- Standard customs-clearance charges required for the normal delivery route.
What to Expect After Dispatch
- Your parcel is dispatched and receives tracking.
- The shipping service completes the normal customs process and contacts Loliroom if a covered payment needs to be arranged.
- The local carrier may still contact you about delivery timing, an address question, a pickup point, or information needed to identify the parcel.
- No additional customs payment should be requested from you on delivery.
If You Receive an Unexpected Payment Request
Please do not pay an unexpected customs, duty, tax, or standard clearance request before checking with us. Email loliroom.fashion@gmail.com with your order number, tracking number, destination country, and a screenshot of the notice. We will check it with the shipping service and help resolve the covered charge.
For safety, do not send full card numbers, passwords, verification codes, bank credentials, or identity documents through an unfamiliar link.
What Is Not Included
The included service covers the normal import and customs-clearance route. Non-standard costs caused by an incorrect or incomplete address, refused or uncollected parcels, missed pickup deadlines, storage, redelivery, return shipping, remote-area service, customer-requested changes, or prohibited/restricted contents are not included unless Loliroom confirms otherwise in writing.
Refused or Uncollected Parcels
Please contact us before refusing a parcel. Refusal or failure to collect a parcel can create return, storage, redelivery, disposal, or reshipping costs that are separate from the included import duties, taxes, and standard customs clearance.
Destination Coverage
This duties-and-taxes-included service applies to the international destinations and shipping methods currently offered by Loliroom at checkout, including the EU, United States, Canada, United Kingdom, Switzerland, Norway, Australia, New Zealand, Japan, Singapore, and other destinations where checkout offers delivery.
Need Help?
Email loliroom.fashion@gmail.com with your order number, destination country, tracking number, and a screenshot when relevant. Loliroom will coordinate covered customs and tax questions with the shipping service.